Findlay Auto Group Hopes to Expand Customer Satisfaction

Findlay Auto Group, which recently purchased Tim’s Auto Group in Prescott, has one major objective.
“We want to expand and increase customer satisfaction,” said Michael Hoyt, who will manage sales for the Subaru and Hyundai divisions of the dealership.
Other managers include Jamaal McCoy, who has the title of general manager for the Buick, GMC and Toyota dealerships; and Robby Henshaw, who will share those management responsibilities.
The transition from Tim’s Auto Group to Findlay began in mid-May and has proceeded smoothly, Hoyt said. The executive team feels quite comfortable with the changeover.
In a prepared statement, two of the managers emphasized their intent to serve customers in the greater region.
McCoy, a 15-year employee of Findlay Auto Group, said, “We know our success as a business depends on our employees and the community in which we operate. We commit that we will spend countless hours building relationships in the Yavapai community, too—not because we are simply working here, but because we are your neighbors.”
The auto group has approximately 150 employees and is hoping to add others who meet its rigorous qualifications.
Hinshaw, who has spent most his career in Prescott, explained that with Findlay’s acquisition of Tim’s Auto Group, the company has access to pricing on more than 10,000 vehicles. Findlay Auto Group began its business in Las Vegas in 1978, but expansion since 1990 has turned it into one of the largest privately-owned auto dealerships in the United States. It operates 32 dealerships in five states: Bullhead City, Flagstaff and Prescott, Arizona; Henderson, Las Vegas and Reno, Nevada; Post Hills, Idaho; Wilsonville, Oregon; and St. George, Utah.
“Now, with 32 franchises, the Findlay Auto Group has broad access to thousands of autos. If we don’t have the exact car, truck, minivan or SUV you want on our lot, we can locate one for you,” he said.
Currently, the Prescott dealerships include GMC, Buick, Hyundai, Toyota and Subaru. Subaru manager Hoyt indicated that future plans include significant expansion of facilities for the Subaru division.
The auto group will remain it its current location at 1006 Commerce Drive and Willow Creek Road.