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Home BIZ

Good Leadership — Do You Need It?

January 29, 2019
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by Sheri L. Heiney, ASBC, President and CEO, Prescott Chamber of Commerce

Good leadership is incredibly important for any business regardless of size. Whether an individual is an owner, executive, director, manager or supervisor, that person’s success is a byproduct of good leadership.

Business leadership inspires employees to achieve common goals. Successful leaders do not demand but, instead, motivate employees to pursue paths of action that align with the goals of the business. Since every employee has a different personality, and is driven to achieve in a different way, this can be a challenge but a challenge worth the effort.

Consider the following leadership actions that consistently work in the pursuit of higher employee performance.

Motivate — A dynamic workforce requires motivation. Management should never assume that employees are self-motivated. Although some employees will always be self-motivated and try to achieve the best they can for their own self-satisfaction, others, unfortunately, require a needed “push.”

One ingredient that inspires employees is a positive attitude from management. Management must demonstrate and lead by example. When managers are motivated and have the right attitude toward the business, work and employees, it is much easier for employees themselves to become motivated and passionate about their own work and position in the company.

Recognize — Encouraging employees means great work should never go unnoticed. Work that gets noticed gets repeated. It takes little effort for management to recognize someone for an outstanding job, extra determination, superior attitude, cooperation, attention to detail or dealing with customers as if they owned the business. When this type of superior performance goes unnoticed by the boss, attitudes to duplicate such performance start to diminish as each situation of outstanding work goes unnoticed.

Likewise, poor performance should never be overlooked. In these situations, positive counseling can be the encouragement needed to turn a marginally productive employee into a top producer. This type of special attention is worth the effort to try and change an employee’s behavior and attitude. 

Challenge — Employees at any level can and should be challenged to perform to the best of their ability. Just as each employee has a different personality, each employee will have different skills and talents. Challenges, therefore, must be communicated clearly and specifically to make sure each employee understands what is expected. Challenging a weak performing employee is just as important as challenging and giving praise to the high achiever.

Mentor — It would be wonderful if all employees knew exactly what to do in every situation they might encounter during the work day, but this is not the case. Mentoring is an important aspect of leadership and management.

As employees progress from one job to another and from one level to the next, they cannot be expected to perform at peak efficiency without some assistance. Although eventually, they might learn what to do in various situations through trial and error, the fast track to higher productivity regardless of position comes through mentoring. The lowest-level employee to the highest-level manager all benefit from proper mentoring. Obviously, the company benefits as well.

The importance of good leadership should not be underestimated. A business needs a leader the same as a plane needs a pilot, a ship needs a captain, or a sports team needs a coach. Good leaders work to develop and strengthen the talents of all employees.

The mission of the Prescott Chamber of Commerce is to provide leadership and resources to create a vibrant business environment for Prescott. For more information about the Prescott Chamber of Commerce, please visit prescott.org or call us at 928-445-2000 or 800-266-7534, or stop by the Visitor Information Center located at 117 W. Goodwin St., Prescott, AZ 86303.

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Prescott Living Magazine

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Prescott Living Magazine
OUT & ABOUT — Thank you to Karen Shaw for sending in these shots of Jerome and the San Francisco Peaks on a beautiful winter day! We publish reader photos in every issue of Prescott LIVING. Send in your best shots by email to photos@roxco.com. Photos should be taken by you, anywhere in the Greater Prescott area. Selected photos will appear in print and on our social media channels.#jeromeaz #prescott #northernaz #sanfranciscopeaks ... See MoreSee Less

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Arizona State Senator Ken Bennett will read a proclamation in memory of Dr. Billie Orr on Wednesday, Feb. 1st at 1:15 p.m. on the Senate floor. The session will be livestreamed at www.azleg.gov/liveproceedings. Here is the text of the proclamation. . . . Recognition In Memory of Dr. Billie OrrWHEREAS, Dr. Billie Orr served the citizens of Prescott on the City Council from 2015 until 2021 and during that time as mayor Pro Tempore from 2017 until 2020; andWHEREAS, she was a member and past President of the Republican Women of Prescott; andWHEREAS, Dr. Billie Orr Founded the Mayor’s Commission on Well-Being for the City of Prescott; andWHEREAS, Dr. Billie Orr served as City Council Liaison for several City Boards and Commissions during her tenure as Councilmember; and WHEREAS, she served as a Board Member of Arizona Town Hall, Prescott Western Heritage Foundation and Yavapai Big Brothers Big Sisters; andWHEREAS, Dr. Billie Orr was an active Rotarian, serving on Rotary Clubs in the Phoenix area and in Prescott; and WHEREAS, she was a big fan of pickleball and helped Prescott Build outdoor courts for its citizens; andWHEREAS, prior to her service in Prescott, Dr. Billie Orr was active in Arizona education for more than twenty-five years; and WHEREAS, Dr. Billie Orr served the citizens of Arizona as Arizona’s Associate Superintendent of Public Instruction; andWHEREAS, under her leadership, Arizona created state academic standards that were ranked among the best in the nation; andWHEREAS, in earlier years she taught in the Madison District in Phoenix and was the Principal of Kiva School in Scottsdale; andWHEREAS, Dr. Billie Orr was a dedicated and longtime public servant to the citizens of Arizona who brought a positive and caring aspect to her service, inspiring many who worked with her; andWHEREAS, Dr. Billie Orr will be greatly missed by her many friends in Prescott and throughout Arizona; andNOW, THEREFORE BE IT RESOLVED, our heartfelt condolences and prayers go out to her husband Bob, their children and grandchildren and all family members.. . . ... See MoreSee Less

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