Serving even more businesses with technology consulting and IT support services
by Rob Fallows
In 2005, small-business owners either worked on their PCs, networks or servers themselves or signed up to expensive and restrictive contracts with computer-knowledgeable individuals who would come out every few months and blow dust out of machines. It was a very immature industry, and those computer service providers were generally so overloaded that they’d be impossible to reach or would often disappear.
TeamLogic IT was formed by a savvy franchise-holding company as an opportunity to solve many of the gaps and challenges experienced by small-business owners and their staff. The company tested and adopted tools used by corporations to manage systems. They created a professional services infrastructure that included several customer information and experience tools. The many owners of the franchised offices are very close and regularly work together to help solve problems nationwide. The company provides all of the benefits of a large organization, while retaining client intimacy, as each owner is there to provide direct and accountable support.
The TeamLogic IT company culture is formed on the belief that happy clients and happy employees make happy shareholders.
Rob Fallows, who was raised in Flagstaff, and Chris Cioffi, who grew up in Phoenix, left high-level American Express roles to purchase and independently operate their TeamLogicIT office at the very northern end of metro Phoenix. Over a 10-year period, the business grew to 20 staff members who support over 130 small businesses and manage 3,000 computers in virtually every business sector.
The world of technology support did not stop growing and changing. Technology is a constantly morphing environment. Even though PCs, networks and servers are still critical to small-business operations, many small-business owners are faced with difficult decisions about cloud computing, security, mobility (cellphones and tablets) and voice communications, let alone all of the regulations such as HIPAA, PCI and Sarbanes. It has become very difficult to be a small-business owner who is an expert at being a doctor, lawyer, financial professional, builder or any other profession and still be able to be informed and expert enough to assure the business technology needs are well-positioned.
Chris, Rob and the staff at TeamLogic IT recognize that challenge, and work in partnership to help business owners find the advantages in the changes in technology and implement solutions in a safe and productive manner. They are constantly growing staff and leader expertise through industry certifications and membership to independent testing companies, such as CompTIA, and by attending classes. Furthermore, they work closely and partner with many IT vendors to identify and turn product weakness into strengths.
TeamLogic IT was running so well for Rob and Chris, and with clients already in the area, they decided it was time to invest in deepening support for the businesses and people in the greater communities of Central and Northern Arizona. They already had several clients in the Prescott and Flagstaff areas and recognized the need. The territories were purchased from the franchisor, offices were obtained and staff was hired. They are very excited to be of service and a part of the overall community’s well-being.